Navigating the Shift to Cloud with Poly

The Contact Center industry is undergoing a tectonic shift which was very clear earlier this year at Enterprise Connect 2019 in Orlando. The shift to cloud is upending the dominance of hitherto vendor market share and technological roadmaps. Cloud CAGR will be estimated at 25% p.a. through 2024 and already next year it is expected …

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How G Suite it is that Poly Phones are the First Google Voice Certified

A G Suite Treat: Google Voice is GA “Phones still connect us all,” said Smita Hashim, Director of Product Management, Google Voice during the recent Google Cloud Next 2019 and G Suite Unified Communication roadshows as GA of Google Voice in 11 countries was announced. I tend to agree. Google Voice for G Suite was …

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Make Your Mobile Phone Work Harder at Work

Don’t just use your phone “at work,” use it to “do work.” With more than 2.7 billion smartphones across the globe, mobile technology continues to push boundaries and open up new possibilities for users. From the first video conferencing calls in the late 1920’s, to the invention of the first mobile service 70 years ago …

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ZTE releases the industry’s first 5G NB-IoT-based shared home appliances standard

20 September 2019, Shenzhen, China – ZTE Corporation (0763.HK / 000063.SZ), a major international provider of telecommunications, enterprise and consumer technology solutions for the Mobile Internet, together with China Telecom and Haier AC, has today released the industry’s first 5G NB-IoT-based shared air-conditioner centralized control standard.  This standard specifies the technical requirements of centralized control …

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Contact Center of the Future: 5 Essential Investments

As the white-hot core of customer experience, the contact center needs to fundamentally evolve for organizations to remain competitive in an increasingly digital world. But what kind of changes are we talking about? What does this “new contact center” look like? Research suggests five essential investments for navigating the contact center of the future: Effortless …

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Application Ecosystems and the Future of the Contact Center

Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. This is where we see the benefits of an application ecosystem approach, which allows organizations to flexibly assess and adopt the …

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Seven Reasons to Say Yes to Cloud Communications

Many IT and business leaders believe that shifting communications to the cloud is risky. The reality is that not moving can be far riskier (as in, “your company could be nonexistent five years from now” riskier). In today’s fast-paced digital business era, seeing changes in the market and responding quickly is the key to success. …

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Creating a Contact Center for Your Startup or Small Business

Startups and small businesses (between 5-100 employees) arguably stand to gain the most from digital transformation. Research from Forbes, for example, shows that start-ups can increase revenue by 34% relying on digital-first strategies, compared to 23% for enterprises. Maybe you started a business from your couch and are now finding the need for more resources …

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AARNet Goes Live with Cisco Subsea Data Center Interconnect Solution

A global-first in connecting terrestrial networks via a subsea link over 9000km Cisco (NASDAQ: CSCO) and Australia’s Academic and Research Network (AARNet) announced live production traffic on the AARNet portion of the INDIGO subsea cable, connecting data centers in two countries, over 9000km apart, to support research and education.  The project represents a global first …

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