The Contact Center industry is undergoing a tectonic shift which was very clear earlier this year at Enterprise Connect 2019 in Orlando....

I frequently hear people say they are “working from home tomorrow to actually get work done.” We know from our own research that the most...

In five months it will be the year 2020 – and “Unified Communications” will have been “launching” (by my count) for over twenty years. ...

29 November 2019, Shenzhen, China – ZTE Corporation (0763.HK / 000063.SZ), a major international provider of telecommunications,...

The introduction of Avaya IX Subscription is a game changer for the Industry. For Avaya Enterprise customers, the path to cloud is now...